11 11-13 July 2018
University of York York
Tickets cost £400 (includes 2 nights' accommodation) Event now over!

Brian Kelly

http://ukwebfocus.com/

@briankelly

Brian Kelly

Brian Kelly helped established the first institutional web service at the University of Leeds in January 1993. Convinced of the importance of the web, Brian gave a series of presentations about the web at conferences around the country, at first to a sceptical audience (Gopher was felt to be the networked technology of the future at that time) but soon the relevance of the web became obvious.

In 1996 started work as UK Web Focus at UKOLN, University of Bath and worked full-time for a period of 17 years promoting use and best practices of the web. A key channel for this work was the Institutional Web Management Workshop (IWMW) series which was launched in July 1997. Brian has been chair or co-chair of all 21 IWMW events held to date and has spoken at all the events.

This year Brian is again co-chairing the event with Claire Gibbons. Brian is the main contact for liaison with speakers and workshop facilitators, technical issues and financial and administrative issues.

Contact Details

Sessions

Brian Kelly giAve the opening and closing talks, chair the opening session on Thursday 12 July 2018.

Claire Gibbons

@planetclaire

Claire Gibbons

Claire Gibbons is a freelance consultant, working mainly across the HE and charity sectors on content marketing, web and digital improvement projects, and digital governance audits and strategies.

Prior to going freelance in the summer of 2016, Claire headed up the Web and Print teams at the University of Bradford, and was responsible for the University’s website and printed materials, leading two small teams of web and print specialists for many years, and through many a change.

Claire’s general mantra in life is ‘user first’ especially across all aspects of the student journey, and is always on the look-out for new collaborations and initiatives to enable teams, and individuals to work better together to improve the user journey.

Claire has been involved in IWMW events since attending her first IWMW event in 2000, where the millennium bug failed to bite, and has been a regular speaker and workshop leader at many IWMW events since. Last year Claire ran a masterclass on Leadership, Governance and Change – a topic that is working its way up the agendas of many a HE institution. Claire became co-chair of the IWMW Advisory Group and event in 2017 in order to support the long-term sustainability of the IWMW event. Claire is again co-chair with Brian Kelly for the IWMW 2018 event.

As co-chair of the IWMW 2018 Advisory Group Claire is keen to get sponsors and supporters on board with the sustainability and affordability of the event, and to ensure that IWMW is welcoming and supportive to all.

Contact Details

Session Details

Claire facilitated a master class on “Your Digital Activities Need a Governance Framework, Yesterday” from 14.45-17.30 on Thursday 12 July 2018 and chaired the session on “Effective Digital Teams”.

Mike McConnell

http://www.aberdeen.ac.uk/

Mike McConnell

Mike McConnell is the Business Applications Manager for IT Services at the University of Aberdeen. His role involves working with systems, processes and people to provide continuous service improvement for the institution.

Mike manages analysts and developers responsible for digital, web, library and corporate applications. He has 18 years’ experience of staff, customer, supplier and project management.

Contact details

Panel session and plenary talk

Mike chaired a panel session on “Blending Internal and External Services” on Thursday 12 July 2018. Mike also gave a plenary talk with Megan McFarlane on “Student Recruitment Enquiries in CRM” on Friday 13 July 2018.

Kat Husbands

http://www.glasgow.ac.uk/

Kat Husbands

Based in Information Services, Kat Husbands is the main architect and designer of ‘MyGlasgow’, the university’s internally-facing website for staff and current students. Building on its successful launch in August 2017, Kat now guides the site’s distributed community of editors to shape internal content and support internal communications. She’s also developing a framework for user research, and is determined to spread the joys of UX to all aspects of university life.

Kat first attended IWMW in 2017, so brings to the Advisory Group the perspective of a gleefully enthused newbie! She looks forward to hearing more inspiring and/or cautionary tales of culture change and grassroots tactics, and to making 2018’s newcomers feel as welcome as she felt.

Contact details

Gareth Edwards

http://www.gre.ac.uk/

@garius

Gareth Edwards

Gareth Edwards is a Digital Manager and Strategist at the University of Greenwich. In 2015 he was recruited to lead a complete rebuild of the University’s digital properties and to help embed a digital-first culture within the institution. Still a relative newcomer to the Higher Education sector, Gareth has spent most of his career in the publishing industry. There he was responsible for helping a number of major publishers in Britain and the US build successful websites and the cultures and teams required for them to prosper.

Gareth has spoken extensively on the subject of digital change to a variety of technical and non-technical audiences at conferences and events. He is also Editor of London Reconnections, one of the UK’s leading transport magazines. In this capacity he has made appearances on both radio and TV talking about design, change and user management on the railways.

In his spare time Gareth designs pen-and-paper roleplaying games. Yes. They are still a thing.

Contact Details

Plenary Talk

Gareth Edwards gave a plenary talk on “Understanding Invisible Labour” from 11.00-11.30 on Thursday 12 July 2018.

Carley Hollis

http://www.st-andrews.ac.uk/

@thisgirl32

Carley Hollis

Carley Hollis is the head of the digital communications team at the University of St Andrews. Her background is in content strategy and marketing, but she now focuses on digital governance, strategy and the education of colleagues across the University. She is the spokesperson for the diversely skilled ten-person digital communications team, and communicates the vision for the future of digital at St Andrews. Recent years have seen St Andrews undertake a large-scale programme of projects to completely overhaul the external facing webpages whilst also (slowly) changing the perception of the team, their projects and products. Next steps involve thinking about how they can continue to carry the digital transformation agenda into the future.

Carley first attended IWMW in 2015, and was a first-time plenary speaker at IWMW 2017, giving a talk titled ‘High Sights, High Standards‘. She’s interested in ensuring that the IWMW 2018 programme is as diverse as the sector is, and would like to ensure that senior management across institutions are made aware of IWMW. She’s also thinking about how we can encourage more networking – not just during the conference, but in the weeks leading up to and after it. Despite generally eschewing organised fun, she’s already started to think of questions for the conference dinner quiz!

Contact details

Panel session

Carley took part in a panel session on “Blending Internal and External Services” on Thursday 12 July 2018 and gave a lightning talk on the same day.

Alison Kerwin

http://www.york.ac.uk/

@alisonkerwin

Alison Kerwin

Alison Kerwin is the Director of Marketing at the University of York and leads a 40+ strong digital, content, creative, strategy and insight team. With over twenty years experience in higher education she previously held Head of Digital positions at the universities of Bath and Edge Hill. Her passion for digital remains but in recent years her focus has expanded to include championing the institutional brand, managing print as well as digital, balancing student recruitment with research and internal communications, and much more besides.

Alison first spoke to IWMW in 2007 with her talk entitled “Let the students do the talking“. She returns in 2018, in her home institution, to share the lessons she’s learnt over the course of her career.

Contact Details

Plenary Talk

Alison gave a plenary talk on “10 Things I Wish I’d Known Earlier (In My Career)” on Wednesday 11 July 2018.

Jane Van de Ban

http://www.bbk.ac.uk/

Jane Van de Ban

Jane Van de Ban is Web Content Manager for Birkbeck, University of London, where she leads a digital content team responsible for redeveloping the website, alongside Birkbeck’s expert technical web team.

With more than 20 years’ experience working for the University of London, first in print publications and then in web, Jane has particular expertise in how to deliver content that meets student needs. An active networker, Jane has also introduced successful collaborative methods of working both to improve efficiency and transparency for Birkbeck. Plus she has provided numerous presentations and training sessions to both staff and students.

Contact Details

Plenary Talk

Jane, together with Chris Scott, gave a plenary talk on “Telling the Birkbeck Story: How Customer Journey Mapping Helped Us Develop Our New Approach to Web” on Wednesday 11 July 2018.

Chris Scott

http://www.headscape.co.uk/

@chrisscott62

Chris Scott

Chris Scott is Managing Director at Headscape. Starting in the days before the web was invented, Chris worked for ten years at the University of Southampton’s School of Electronics and Computer Science trying to make parallel computing useful. Tempted by the bright lights, he then joined a dotcom in 2000 which then did what most dotcoms did, and consequently Chris found himself unemployed in early January 2002.

Later in January 2002 Chris was one of the founders of Headscape, along with Marcus Lillington and Paul Boag. He’s worked with many universities over the years on a wide range of projects –  helping with digital strategy, user journey mapping, analytics, information architecture and prototyping.

Contact Details

Plenary Talk

Chris, together with Jane Van de Ban, gave a plenary talk on “Telling the Birkbeck Story: How Customer Journey Mapping Helped Us Develop Our New Approach to Web” on Wednesday 11 July 2018.

Andrew Millar

http://www.dundee.ac.uk/

Andrew Millar

Andrew Millar, Head of Web Services at the University of Dundee, leads a team of 15 to deliver the institutional web presence. He is currently involved in completely rebuilding their web presence and changing the culture of how they do web. Andrew would love to speak to anyone interested in delivering sessions on cultural or strategic change or new technical innovations.

Contact Details

Plenary Talk

Andrew Millar gave a plenary talk on “Stress…and what to do when everything starts falling apart” on Thursday 12 July 2018.

Dave Musson

http://thenative.com/

@davemusson

Dave Musson

Dave Musson is editor-in-chief of The Native – a hub of inspiring resources for education and youth marketers – as well as the lead social media strategist at Natives Group. His colleagues sometimes call him a social media ‘guru’, but he gets embarrassed when it happens. He’s also got more than 50,000 followers on Instagram, but that is as much down to luck as anything else. Before joining Natives Group, Dave lead on social media at the University of Warwick. He also spent two years as co-chair of the CASE Europe Social Media and Community Conference.

Outside of work, Dave has more hobbies than you would expect him to realistically have time for; he’s one half of the heavy rock duo WAVE, he runs an Instagram account where he’s trying to photograph every dog in his home town and he hosts not one, not two, but three podcasts.

Contact Details

Plenary Talk and Workshop

Dave gave a plenary talk on “Don’t be Content with Average Content” on Thursday 12 July 2018 and facilitated a workshop session on “Expertise in Your Ears: a Rough Guide to Podcasting” on Wednesday 11 July 2018.

Ayala Gordon

http://www.southampton.ac.uk/

Ayala Gordon

Ayala Gordon joined the University of Southampton in 2017. She has many years’ experience project managing digital delivery including websites, portals and campaigns. At the university Ayala is working in Communications and Marketing, responsible for the development of a global digital strategy for the University of Southampton and supporting digital transformation initiatives. Responsibilities also include leading a team of digital specialists to successfully deliver against priority areas within the strategy, ensuring best digital practice with a strong focus on user experience, data driven decision making and maximum ROI.

Ayala has worked with organisations such as PayPal, Parcelforce, technology companies and also some UK Universities and institutions.

Contact Details

Plenary Talk

Ayala, together with Padma Gillen, gave a plenary talk on “User Needs, Content Design and Culture Change: Digital Transformation at the University of Southampton” on Friday 13 July 2018.

Padma Gillen

http://www.llibertat.co.uk/

Padma Gillen

Padma Gillen runs a content design consultancy called Llibertat. He uses his expertise in content design management and agile content production to help organisations create quality content and maximise the effectiveness of their content teams.

He also advises organisations on how to set up and deliver successful web content projects, coaches them through the process, and provides content design teams to make it happen.

Previously, Padma was Head of Content Design at Government Digital Service (GDS). He had overall responsibility for the quality of content on GOV.UK, the award-winning website of the UK Government and was head of a practitioner community of around 2,000 government web editors.

Contact Details

  • Email: padma@llibertat.co.uk
  • Company web site: www.llibertat.co.uk
  • Job title: Managing Director at Llibertat

Plenary Talk

Padma, together with Ayala Gordon, gave a plenary talk on “User Needs, Content Design and Culture Change: Digital Transformation at the University of Southampton” on Friday 13 July 2018.

Megan McFarlane

http://www.abdn.ac.uk

Megan McFarlane

Megan McFarlane is the Enquiry and Conversion Manager at the University of Aberdeen.

Megan manages the student recruitment enquiry management and conversion strategy at the University of Aberdeen. With a background in UK and Scottish politics, she started her career in Higher Education in international partnerships at the University of Aberdeen, before developing the international postgraduate taught conversion strategy. More recently she has expanded into enquiry management and conversion for all markets and study levels, introducing a number of technologies to improve the prospective student experience. Megan is currently seconded to the Directorate of Digital and Information Services two days a week to deliver the Recruitment and Enquiries CRM project.

Contact Details

Plenary and Master Class

Megan gave a plenary talk with Mike McConnell on “Student Recruitment Enquiries in CRM” on Friday 13 July 2018. Megan also facilitated a masterclass with Adrian Binzaru on “Maximising User Experience With Limited Resource” on Thursday 12 July 2018.

Keith McDonald

http://www.london.ac.uk/

@WritingPrivacy

Keith McDonald

Keith McDonald joined the University of Greenwich in 2018, following a three-year spell as Content Manager at the University of London. His responsibilities include digital marketing, SEO, and content strategy.

Keith holds a PhD in seventeenth-century literature and has taught undergraduate students at the Universities of Geneva and Leicester. He remains an independent researcher and has been editor of knightmare.com since 2010 (for those who remember the 80s).

Contact Details

Plenary

Keith gave a plenary talk on “Hands off – it’s ours! Taking back the reins” on Friday 13 July 2018.

Jenni Taylor

http://www.cardiff.ac.uk/

@jennijuniper

Jenni Taylor

As Deputy Head of Digital Communications at Cardiff University Jenni Taylor leads a team of 10 digital content producers responsible for content across the University’s external website and intranet.

The team create engaging web content for a variety of audiences and provide expert training and support for devolved web authors across the institution. They have developed a strong content governance model with quality assurance and author support at the heart of what they do, enabling stakeholders to communicate effectively across all digital channels.

The team work on a range of projects across Cardiff University’s digital estate and act as expert consultants to both Academic Schools and Professional Services. Currently the team is working to reduce the number of devolved web authors, improve digital marketing capabilities and create a sustainable model of working in an continually challenging environment.

Jenni has spoken at previous HE and digital events. She likes dogs, Jeff Goldblum and decaffeinated tea. She dislikes unnecessary capital letters.

Contact Details

Plenary Talk

Jenni Taylor gave a plenary talk on “Resurrecting the Content King” from 11.15-11.45 on Friday 13 July 2018

Jennifer Hamrick

http://www.st-andrews.ac.uk/

Jennifer Hamrick

 Jennifer Hamrick works for the University of St Andrews in the digital communications team as a web content editor and trainer.

Jennifer provides content support for University webpages through writing and editing digital content suitable for web standards. In addition, she leads a programme of training sessions for University staff on digital communications topics, including writing for the web, social media, and data analytics, among others.

Contact Details

Masterclass

Jennifer facilitated a “Digital Training Masterclass” from 14.45-17.30 on Thursday 12 July 2018.

Paul Boag

https://boagworld.com/

@boagworld

Paul Boag

Paul Boag is the author of the User Experience Revolution and Digital Adaptation. He is the founding consultant at Boagworks Ltd and non-executive director of Headscape Ltd and Smashing Magazine. He is a leader in digital and user experience strategy with over 23 years experience. He has worked with over 30 higher education institutions. But his passion is promoting user experience through training, consultancy and mentorship.

Contact Details

Master Class

Paul Boag facilitated a master class on “How to Overcome Resistance to Build a User-centric Site” from 14.45-17.30 on Thursday 12 July 2018.

Karl Orsborn

https://www.wunder.io/

Karl Orsborn

Karl Orsborn is a Service Designer for Wunder, a full-service digital agency and Europe’s largest Drupal specialists with over 140 experts across five countries.

With 8 years experience working across the full spectrum of digital, Karl’s main focus now is on designing user-centric services for clients in both the public and private sector.

Having worked for almost three years at Bristol City Council, he’s fully versed in the Government Digital Standards approach to service design and is a firm believer that these same standards can (and should) be adopted in the higher education sector.

Karl also spent over two years working at the University of Birmingham as a student advisor, so he’s no stranger to the problems and frustrations that students face in their day to day lives, and there’s certainly much that can be done to help alleviate these problems through the development of new and exciting services.

Contact Details

Masterclass

Karl facilitated a masterclass on “Forever User-Centred, The GDS Way” on Thursday 12 July 2018.

Piero Tintori

http://www.terminalfour.com/

@pierotintori

Piero Tintori

Piero Tintori is the CEO and founder of digital marketing & web content management company TERMINALFOUR.   Active in the higher education sector since 2001, Piero has successfully lead TERMINALFOUR as it secured its 180th University/College client and power more than 12,000 higher education websites throughout the world.  He has actively participated in more than 300 web transformation project pitches, has acted as advisor to numerous universities as they redevelop their web and digital marketing strategies and is a regular speaker at higher education conferences around the world.

A self-confessed techie, Piero is a passionate advocate for the alignment of technology and digital marketing.  The integration and amplification of back-end technologies (Student Management Systems, CRM etc.) with front-end marketing technologies (e.g. Marketing Automation) with a view to increasing online conversion, stakeholder engagement and ROI.

Contact Details

Panel

Piero took part in a panel session on “Blending Internal and External Services” on Thursday 12 July from 09.00-10.30.

Adrian Binzaru

https://www.geckoengage.com/

Adrian Binzaru

Adrian Binzaru is the VP of Product at Gecko Engage. Adrian leads a team of developers, who together build the future of student engagement.

Adrian spends his time learning anything and everything about the education and tech sector, identifying ways that Gecko can improve the efficiency of universities back office through technology.

Most recently, Adrian has spent a great deal of time learning more about GDPR and implementing significant changes to Gecko systems and consulting with many universities to better prepare for the legislation coming into play.

Adrian will lead the ‘Maximising User Experience with Limited Resource’ masterclass together with University of Aberdeen’s Megan McFarlane and will also take part in the “Blending Internal and External Services” panel session. Adrian will also be available at the Gecko Engage stand throughout the conference.

Contact Details

Masterclass and Panel

Adrian facilitated a masterclass with Megan McFarlane on “Maximising User Experience With Limited Resource” on Thursday 12 July 2018 and took part in the “Blending Internal and External Services” panel session also on Thursday 12 July 2018.

Russell Sneezum

http://www.siteimprove.co.uk/

Russell Sneezum

Russell Sneezum is a Solutions Architect at Siteimprove, advising on the successful integration of Siteimprove solutions for Enterprise clients with large, diverse teams and complex requirements.

With over 15 years’ experience in digital, Russell spent more than 7 years of his career in Higher Education, serving as Web Editor, Senior Web Editor, and as Web Redesign Project Implementation Manager for Anglia Ruskin University (ARU).

During 2014-15 Russell was Product Owner for the reimplementation of the ARU website, managing the development backlog, making sure that user and business needs were met with suitable technical solutions.  

In 2015 Russell joined Siteimprove as a Customer Success Manager, supporting a diverse range of organisations in using Siteimprove to improve their web presence.

With experience across public and private sectors, Russell will share his experience as a former digital team member, and as 3rd party supporting those teams.

Contact Details

Panel Session and Masterclass

Russell Sneezum took part in a panel session on “Blending Internal and External Services” and co-facilitated a masterclass with Dan Sitner on “Overcoming SEO Challenges to Optimise Your Website” on Thursday 12 July 2018.

Paul Kelly

http://www.york.ac.uk/

@itspaulkelly

Paul Kelly

Paul Kelly is the Senior User Experience Designer at the University of York, based in Marketing. After over 10 years of working in a variety of digital roles at York, Paul’s focus is now primarily on users, as one half of newly-formed User Experience team.

Contact details

Workshop session

Paul facilitated a workshop session entitled “Yorkie bars, Jammie Dodgers & Seven Other Essentials For Successful Usability Testing” on Wednesday 11 July 2018 from 16.15-17.45.

Lauren Tormey

http://www.ed.ac.uk/

Lauren Tormey

Lauren Tormey is part of the University of Edinburgh’s Website Programme team. She uses her editorial, CMS and UX skills to help the 1000+ web publisher community to manage more effective, user-focused websites. As well as day-today support, she works on a wide range of website enhancement projects, including a long-term collaboration to raise levels of IT support self-service which is reducing demand on a busy helpdesk. Lauren also manages the publication of a quarterly magazine promoting the activities of the University’s Information Services.

Contact Details

Workshop

Lauren. with Duncan MacGruer, co-facilitated a workshop on “You’ve got (too much) mail: Encouraging self-service through improving content” from 16.15-17.45 on Wednesday 11 July 2018.

Duncan MacGruer

http://www.ed.ac.uk/

Duncan MacGruer

Duncan MacGruer coordinates user support and training development for the University of Edinburgh Website Programme. He also organises a monthly session for web editors that provides a forum to learn, share and network with other staff from across the University.

Contact Details

Workshop

Duncan, with Lauren Tormey, co-facilitated a workshop on “You’ve got (too much) mail: Encouraging self-service through improving content” which took place from 16.15-17.45 on Wednesday 11 July 2018.

http://www.dundee.ac.uk/

@stevenburrows

Steve Burrows

Steve Burrows joined the University of Dundee web team as Design Manager in May 2016, bringing 13 years of commercial experience. Steve has worked with clients including Gartner, King’s College London, Kwikfit, Royal Society of Edinburgh, Girl Guides Scotland, St. Andrews First Aid, Clash Music, amongst others.

He uses design & UX techniques and strategies to deliver unique, positive experiences for prospective students, current students, staff, and other audiences who interact with anything digital at the University of Dundee.

Away from work, Steve enjoys spending time with his young family and many pets. He climbs walls for fun.

Contact Details

Workshop Session

Steve facilitated a workshop session on “Solving Problems and Making Friends Using Design Sprints” to be held from 16.15-17.45 on Wednesday 11 July 2018.

Stephen Evans

http://www.st-andrews.ac.uk/

Stephen Evans

Stephen Evans is the web development team leader within the digital communications team at the University of St Andrews. The current focus is to improve the user experience by simplifying, standardising and consolidating the external facing digital assets.

Contact Details

Workshop

Stephen Evans facilitated a workshop session on “Optimising your Content Management System” from 16.15-17.45 on Wednesday 11 July 2018.

Sarah Fisher

http://www.kent.ac.uk/

Sarah Fisher

Sarah Fisher is a User Experience and Digital Content Officer for Information Services at the University of Kent.

She is currently project managing the implementation of a Web Content Strategy to improve how IT and Library content is managed.

Sarah joined Kent 11 years ago and in that time her role has evolved to include user experience research for physical services as well as digital. She is a plain English advocate and trainer at Kent, and an equality, diversity and inclusion champion.

Before joining the University of Kent, Sarah worked as a web editor for 10 years, in a variety of sectors including retail and charity.

Contact Details

Workshop

Sarah facilitated a workshop on “Content Strategy: a Learning Journey” on Wednesday 11 July 2018 from 16.15-17.45.

Duncan Ireland

http://www.uhi.ac.uk/

@webdunk

Duncan Ireland

Duncan Ireland is Web Manager at the University of the Highlands and Islands.

Duncan is responsible for leading a small team delivering the institutional website, social media and digital advertising. They also provide a shared service, running 11 of the university’s 13 partner college websites on a common design and technology platform.

Contact Details

  • Job title: Web Manager
  • Email: duncan.ireland@uhi.ac.uk
  • Twitter: @webdunk
  • Institutional web site: www.uhi.ac.uk

Workshop Session

Duncan facilitated a workshop entitled “How to Market Something No-one is Searching For” from 16.15-17.45 on Wednesday 11 July 2018.

Melanie Read

http://www.london.ac.uk/

@melaread

Melanie Read

Melanie Read joined the University of London in 2016 bridging the gap between communications and ICT, as a new post to bring strategy and order to digital communications within the organisation. At the end of 2017, Melanie launched a new corporate site for the university, London.ac.uk which is focused on student recruitment and enhancing the university’s brand.  This was the first stage of the digital strategy which she has developed for the central departments of the University of London. Reviewing all digital communication platforms with a focus on user experience, engagement, the service levels provided and the overall quality of communications content, and making recommendations for future investment and implementation of the digital strategy.

She has worked with organisations such as Royal Borough of Kensington and Chelsea, NHS and Tesco.com and most recently Universities UK.

Melanie studied Fine Art at the University of Central Lancashire, and has a broad interest in UX, design and developing inclusive technology solutions.

Contact Details

Workshop Session

Melanie, with Marie Kitney, facilitated a workshop entitled “Designing Usability Tests to Solve Common Problems” from 16.15-17.45 on Wednesday 11 July 2018.

 

Marie Kitney

http://www.numiko.com/

@numiko

Marie Kitney

Marie Kitney is Head of Client Services for Numiko: Numiko is a digital media agency that builds websites for leading broadcast, cultural, third sector and higher education organisations. Their HE credentials include work for Goldsmiths, University of London, Bournemouth and Staffordshire Universities.

Marie joined Numiko in 2012 in a client relations capacity but soon developed her skillset to include digital strategy, user research and testing capabilities. Marie is a UXQB Certified Professional for Usability and User Experience.

Having led digital strategy and user research projects for clients such as Design Council, Heritage Lottery Fund, BFI and the King’s Fund, Marie works closely with Numiko’s clients in an advisory role to understand their organisation and challenges – both short and long term.

As Head of Client Services, Marie is the vital link between her clients’ ambitions and the delivery of projects at Numiko. Marie has her finger on the pulse of all Numiko commissions. She is able to watch a project grow from a simple idea into a fully realised digital product, making sure that none of the integrity of the original brief is lost along the way.

Marie studied English Language & Literature at the University of Leeds where she now sits on the industry advisory group for the Faculty of Arts.

Contact details

Workshop Session

Marie, with Melanie Read, facilitated a workshop entitled “Designing Usability Tests to Solve Common Problems” from 16.15-17.45 on Wednesday 11th July 2018.

Rob Fowles

http://www.derby.ac.uk/

@robjf88

Rob Fowles

Rob Fowles is Digital Marketing Manager at the University of Derby.

Contact Details

Lightning Talk Speaker

Rob gave a lightning talk in the Lightning Talks plenary session on Thursday 12 July 2018.

Mark Fendley

http://www.kent.ac.uk/

@unikentwebdev

Mark Fendley

Mark Fendley is the Web Development Manager at the University of Kent, leading a team responsible for the development and user experience of key web applications and services for students and staff. He has worked with the web for the last 12 years, initially by running a small IT consultancy before moving to HE.

Mark is an advocate of agile techniques, being a key part of the implementation and evolution of Scrum in the Web Development team over the last few years before moving to his current role. He is particularly interested in the people/process mix to explore how best to enable a team to consistently deliver high quality products, whilst also having to support and maintain them.

Contact Details

Lightning Talk Speaker

Mark gave a lightning talk in the Lightning Talks plenary session on Thursday 12 July 2018.

Dan Sitner

Dan Sitner is a digital practice director with 9 years of marketing expertise across disciplines such as SEO, PPC, and Content.

Partnering with IT, Product, Marketing, and UX teams he has helped customers translate business opportunities into a tangible SEO roadmap – identifying technical improvements, facilitating a content syndication strategy, and tracking performance to connect the dots with ROI.

Dan has worked in conjunction with client-side and agency environments, alongside iconic brands in industries spanning retail, travel/hospitality, and finance.

Contact Details

Masterclass

Dan Sitner co-facilitated a masterclass with Russell Sneezum on “Overcoming SEO Challenges to Optimise Your Website” on Thursday 12 July 2018.

Kevin Mears

http://www.southwales.ac.uk/

Kevin Mears

Kevin Mears Kevin is a Senior Designer at the University South Wales where he is lucky enough to design a varied portfolio of apps, websites and interfaces for stakeholders across the organisation.

Contact details:

Lightning Talk Speaker

Kevin gave a brief talk in the Lightning Talks plenary session on Thursday 12 July 2018.

Paul Bradley

https://www.eqafy.com/

Paul Bradley

Paul Bradley is co-founder of eQAfy.

Paul has been a management consultant, software project manager and worked in equity research as a technology analyst. Paul has learned about the importance of policies, procedures and compliance as the chief operating officer and chief compliance officer of an investment bank.

Paul’s current focus is eQAfy.com. Our mission is to help higher education institutions manage the risk exposures associated with their website infrastructure. We discover, log and continuously monitor websites to improve security, user experience and legal/regulatory compliance.

Contact Details

Lightning Talk Speaker

Paul gave a lightning talk in the Lightning Talks plenary session on Thursday 12 July 2018.

Hannah Love

https://comms.leeds.ac.uk/

@hannahl550

Hannah Love

Hannah Love is Head of Digital Communications at the University of Leeds.

Contact Details

Lightning Talk Speaker

Hannah gave a lightning talk in the Lightning Talks plenary session on Thursday 12 July 2018.