Lauren Tormey

Lauren Tormey is part of the University of Edinburgh’s Website Programme team. She uses her editorial, CMS and UX skills to help the 1000+ web publisher community to manage more effective, user-focused websites. As well as day-today support, she works on a wide range of website enhancement projects, including a long-term collaboration to raise levels of IT support self-service which is reducing demand on a busy helpdesk. Lauren also manages the publication of a quarterly magazine promoting the activities of the University’s Information Services.

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Lauren. with Duncan MacGruer, co-facilitated a workshop on “You’ve got (too much) mail: Encouraging self-service through improving content” from 16.15-17.45 on Wednesday 11 July 2018.