Plenary Talks

The theme for the IWMW 2018 event is “Streamlining Digital“. The plenary talks at the event address aspects of this theme by describing ways of managing and enhancing large-scale institutional digital services.

Details of the plenary talks are given below.

Wednesday 11 July 2018, Opening Session 1:
Learning From Stories

Session chairBrian Kelly, IWMW founder and IWMW 2018 co-chair
Talk P0: IWMW 2018: Introduction
Speaker: Brian Kelly and Claire Gibbons
Talk P1: 10 Things I Wish I’d Known Earlier (In My Career)
Speaker: Alison Kerwin, University of York
Talk P2: Telling the Birkbeck Story: How Customer Journey Mapping Helped Us Develop Our New Approach To Web
Speakers: Jane Van de Ban, Birkbeck College and Chris Scott, Headscape

Thursday 12 July 2018, Morning Session 1: Working With Others

Session chair: Mike McConnell, University of Aberdeen
Panel PN1:  Blending Internal and External Services
Speakers: Piero Tintori, Adrian Binzaru, Russell, Sneezum, Carley Hollis and Claire Gibbons

Thursday 12 July 2018, Morning Session 2: Effective Digital Teams

Session chairClaire Gibbons, IWMW 2018 co-chair
Talk P3: Understanding Invisible Labour
Speaker: Gareth Edwards, University of Greenwich
Talk P4: Stress…and what to do when everything starts falling apart
Speaker: Andrew Millar, University of Dundee
Talk P5: Lightning Talks
Speaker: Open to all delegates!

Thursday 12 July 2018, Afternoon Session 3: It’s About Content!

Session chair: Kat Husbands, University of Glasgow
Talk P6: Don’t be Content with Average Content
Speaker: Dave Musson, The Native

Friday 13 July 2018, Morning Session 4: Institutional Case Studies

Session chair: Carley Hollis, University of St Andrews
Talk P7: User Needs, Content Design and Culture Change: Digital Transformation at the University of Southampton
Speakers: Ayala Gordon, University of Southampton & Padma Gillen, Llibertat
Talk P8: Student Recruitment Enquiries in CRM
Speaker:  Megan McFarlane & Mike McConnell, University of Aberdeen
Talk P9: Hands off – it’s ours! Taking back the reins
Speaker:  Keith McDonald, University of Greenwich

Friday 13 July 2018, Morning Session 5: Revisiting Content

Session chair: Gareth Edwards, University of Greenwich
Talk P10: Resurrecting the Content King
Speaker: Jenni Taylor, Cardiff University

Friday 13 July 2018, Morning Session 6: Looking to the Future

Session chair: Gareth Edwards, University of Greenwich
Talk P11: Looking to the Future
Speakers: Brian Kelly and Claire Gibbons