The theme for the IWMW 2018 event is “Streamlining Digital“. The plenary talks at the event address aspects of this theme by describing ways of managing and enhancing large-scale institutional digital services.
Details of the plenary talks are given below.
Wednesday 11 July 2018, Opening Session 1:
Learning From Stories
- Session chair: Brian Kelly, IWMW founder and IWMW 2018 co-chair
- Talk P0: IWMW 2018: Introduction
- Speaker: Brian Kelly and Claire Gibbons
- Talk P1: 10 Things I Wish I’d Known Earlier (In My Career)
- Speaker: Alison Kerwin, University of York
- Talk P2: Telling the Birkbeck Story: How Customer Journey Mapping Helped Us Develop Our New Approach To Web
- Speakers: Jane Van de Ban, Birkbeck College and Chris Scott, Headscape
Thursday 12 July 2018, Morning Session 1: Working With Others
- Session chair: Mike McConnell, University of Aberdeen
- Panel PN1: Blending Internal and External Services
- Speakers: Piero Tintori, Adrian Binzaru, Russell, Sneezum, Carley Hollis and Claire Gibbons
Thursday 12 July 2018, Morning Session 2: Effective Digital Teams
- Session chair: Claire Gibbons, IWMW 2018 co-chair
- Talk P3: Understanding Invisible Labour
- Speaker: Gareth Edwards, University of Greenwich
- Talk P4: Stress…and what to do when everything starts falling apart
- Speaker: Andrew Millar, University of Dundee
- Talk P5: Lightning Talks
- Speaker: Open to all delegates!
Thursday 12 July 2018, Afternoon Session 3: It’s About Content!
- Session chair: Kat Husbands, University of Glasgow
- Talk P6: Don’t be Content with Average Content
- Speaker: Dave Musson, The Native
Friday 13 July 2018, Morning Session 4: Institutional Case Studies
- Session chair: Carley Hollis, University of St Andrews
- Talk P7: User Needs, Content Design and Culture Change: Digital Transformation at the University of Southampton
- Speakers: Ayala Gordon, University of Southampton & Padma Gillen, Llibertat
- Talk P8: Student Recruitment Enquiries in CRM
- Speaker: Megan McFarlane & Mike McConnell, University of Aberdeen
- Talk P9: Hands off – it’s ours! Taking back the reins
- Speaker: Keith McDonald, University of Greenwich
Friday 13 July 2018, Morning Session 5: Revisiting Content
- Session chair: Gareth Edwards, University of Greenwich
- Talk P10: Resurrecting the Content King
- Speaker: Jenni Taylor, Cardiff University
Friday 13 July 2018, Morning Session 6: Looking to the Future
- Session chair: Gareth Edwards, University of Greenwich
- Talk P11: Looking to the Future
- Speakers: Brian Kelly and Claire Gibbons