Video recordings of the plenary talks given at the IWMW 2018 event are now available (8 August 2018).

Wednesday 11 July 2018, Opening Session 1: Learning From Stories

P1: 10 Things I Wish I’d Known Earlier (In My Career)

Alison Kerwin, University of York

P2: Telling the Birkbeck Story: How Customer Journey Mapping Helped Us Develop Our New Approach To Web

Jane Van de Ban, Birkbeck and Chris Scott, Headscape

Thursday 12 July 2018, Morning Session 2: Working With Others

Panel Discussion: Blending Internal and External Services

Piero Tintori, Adrian Binzaru, Russell, Sneezum, Carley Hollis and Claire Gibbons

Thursday 12 July 2018, Morning Session 3: Effective Digital Teams

P3: Understanding Invisible Labour

Gareth Edwards, University of Greenwich

P4: Stress…and what to do when everything starts falling apart

Andrew Millar, University of Dundee

P5: Lightning Talks


Hannah Love

Mark Fendley

Rob Fowles

Kevin Mears

Paul Bradley

Carley Hollis

Thursday 12 July 2018, Afternoon Session 4: It’s About Content!

P6: Don’t be Content with Average Content

Dave Musson, The Native

Friday 13 July 2018, Morning Session 5: Institutional Case Studies

P7: User Needs, Content Design and Culture Change: Digital Transformation at the University of Southampton

Ayala Gordon, University of Southampton and Padma Gillen, Llibertat

Friday 13 July 2018, Morning Session 6: Revisiting Content

P8: Student Recruitment Enquiries in CRM

Megan McFarlane & Mike McConnell, University of Aberdeen

P9: Hands off – it’s ours! Taking back the reins

Keith McDonald, University of Greenwich

Friday 13 July 2018, Morning Session 7: Looking to the Future

P10: Resurrecting the Content King

Jenni Taylor, Cardiff University

P11: Looking To The Future