Jane Van de Ban

Jane Van de Ban is Web Content Manager for Birkbeck, University of London, where she leads a digital content team responsible for redeveloping the website, alongside Birkbeck’s expert technical web team.

With more than 20 years’ experience working for the University of London, first in print publications and then in web, Jane has particular expertise in how to deliver content that meets student needs. An active networker, Jane has also introduced successful collaborative methods of working both to improve efficiency and transparency for Birkbeck. Plus she has provided numerous presentations and training sessions to both staff and students.

Contact Details

Plenary Talk

Jane, together with Chris Scott, gave a plenary talk on “Telling the Birkbeck Story: How Customer Journey Mapping Helped Us Develop Our New Approach to Web” on Wednesday 11 July 2018.