IWMW 2018, the annual Institutional Web Management Workshop, took place at the University of York on 11-13 July. The theme of this year’s event, the 22nd in the series, was “Streamlining Digital“. The timetable for the event is given below.

Note that a copy of the timetable suitable for downloading and printing is available on Scribd.

Wednesday 11th July 2018

11:00–17:00RegistrationSLB Atrium
13.45–15:30Opening Session 1:
Learning From Stories
Chair: Brian Kelly
All plenary sessions take place in the SLB/118 Lecture Theatre
13:45–14:15P0: Introduction to IWMW 2018
Brian Kelly and Claire Gibbons
14:15–15:00P1: 10 Things I Wish I’d Known Earlier (In My Career), Alison Kerwin, University of York
15:00—15:45P2: Telling the Birkbeck Story: How Customer Journey Mapping Helped Us Develop Our New Approach To WebJane Van de Ban, Birkbeck & Chris Scott, Headscape
15:45–16:15Tea/CoffeeSLB Atrium area
16:15–17:45Workshop SessionsSeminar rooms in Spring Lane Building
(SLB/001-006 and SLB101-102)
17:45–19:00Free time
18:30 – lateSocial: Welcome reception and workshop dinnerVanbrugh College: drinks served from 18.30 and dinner at 19.00 with late bar until midnight

Thursday 12th July 2018

09:00–10:40Morning Session 2:
Working With Others
Chair: Mike McConnell, University of Aberdeen
All plenary sessions take place in the SLB/118 Lecture Theatre
09:00–10:30Panel:  Blending Internal and External Services
Speakers: Piero TintoriAdrian BinzaruRussell, SneezumCarley Hollis and Claire Gibbons
10.30–11.00Tea/CoffeeSLB Atrium area
11:00–12:30Morning Session 3:
Effective Digital Teams
Chair: Claire Gibbons
All plenary sessions take place in the SLB/118 Lecture Theatre
11:00–11:30P3Understanding Invisible Labour
Gareth Edwards, University of Greenwich
11:30–12:00P4: Stress…and what to do when everything starts falling apartAndrew Millar, University of Dundee
12:00–12:30P5: Lightning Talks
12:30–14:00LunchSLB Atrium area
14:00–14:45Afternoon Session 4:
It’s About Content!
Chair: Kat Husbands, University of Glasgow
SLB/118 Lecture Theatre
14:00–14:40P6: Don’t be Content with Average Content
Dave Musson, The Native
14:45–17.30Masterclasses (including coffee break)Seminar rooms in Spring Lane Building
(SLB/001-006 and SLB101-102)
18:00–20:00Social: BBQVanbrugh College: drinks from 18.00 and food served until 20.00 with late bar until midnight.

Friday 13th July 2018

09:05–10:20Morning Session 5:
Institutional Case Studies
Chair: Carley Hollis, University of St Andrews
Note later start to allow time to vacate rooms and leave luggage in SLB/007 luggage room
09:15–09:45P7: User Needs, Content Design and Culture Change: Digital Transformation at the University of Southampton
Ayala Gordon, University of Southampton & Padma Gillen, Llibertat
All plenary sessions take place in the SLB/118 Lecture Theatre
09:45–10:15P8: Student Recruitment Enquiries in CRM
Megan McFarlane & Mike McConnell, University of Aberdeen
10:15–10:45P9: Hands off – it’s ours! Taking back the reins
Keith McDonald, University of Greenwich
10:45–11:15Tea/CoffeeSLB Atrium area
11:15–11.45Morning Session 6:
Revisiting Content

Chair: Gareth Edwards, University of Greenwich
All plenary sessions take place in the SLB/118 Lecture Theatre
11:15–11:45P10: Resurrecting the Content King
Jenni Taylor, Cardiff University
11:45–12.15Morning Session 7:
11:45–12:15P11: Looking To The Future