Understanding Invisible Labour

Institutional web teams are increasingly being asked to deliver more sophisticated, audience-focused experiences whilst also being under pressure to reduce overheads and devolve control.

One of the biggest barriers to both can be the hidden micro-tasks that fall between the gaps. In this talk we look at these various forms ‘invisible labour’ can take, how to identify it and how to manage or mitigate its impact on web teams.


  • Title: Understanding Invisible Labour
  • Type: Plenary
  • Hashtag: #P3
  • Speaker: Gareth Edwards, University of Greenwich
  • Date and time: 11.00-11.30 on Thursday 12 July 2018
  • Venue: Main lecture theatre (SLB/118)


Video hosted on YouTube