Grassroots & Guerrillas: The Beginnings of a UX Revolution

Since 2017 Kat Husbands and her colleagues have been working to increase the University of Glasgow’s UX maturity. With minimal resources and maverick tactics, they’ve brought the user-centred approach previously only seen on the public website to key internal content and systems. Now they’re developing policy and guidelines to help spread the joy of UX even further.

Hear about some of their successes and failures so far and learn how, if we ALL based our decisions on user data, we could save money, boost reputation, and make university life better for everyone.