25 25-27 June 2019 Starting at 1:45pm
University of Greenwich University of Greenwich, London
Tickets cost £420 (included 2 nghts' accommodation) Event now over
Day 125 June 2019

11.00 AM

Registration

The registration desk for the IWMW 2019 event is located in the Dreadnought Building.

1.45 PM

Welcome

Brian Kelly welcomed delegates to the IWMW 2019 event. Summary
  • Title: Welcome to IWMW 2019
  • Type: Plenary
  • Hashtag: #P0
  • Speaker: Brian Kelly, IWMW 2019 co-chair
  • Date and time: 13.45-14.00, Wednesday 25 June 2019
  • Twitter archive: #P0 tweets hosted on Wakelet.
  • Slides: Slides for talk are hosted on Slideshare.
https://www.slideshare.net/iwmw/iwmw-2019-welcome-151162478/

1.45 PM

Welcome to IWMW 2019

Brian Kelly, the IWMW founder and IWMW 2019 co-chair will welcome delegates to IWMW 2019, the 23rd annual Institutional Web Management Workshop.
Summary
  • Session title: Changing Times Across the Institution, the Sector … and for Future Audiences
  • Title of talk: Welcome to IWMW 2019
  • Type: Plenary featuring introduction and 3 talks
  • Hashtag: #P0
  • Speaker and session chair: Brian Kelly
  • Date and time: 13.45-14.00, Wednesday 25 June 2019

2.00 PM

Collective Genius – How to Nurture a Sustainable Creative Culture

by Martyn Edwards 

We find ourselves in a period of rapid change and turbulence, wracked by adverse geopolitical and demographic headwinds.  During periods of such uncertainty our ability to drive digital innovation and collaborate effectively can be a source of enduring competitive advantage. Martyn will share his experience of trying to consciously cultivate a fertile environment where staff are encouraged to take risks, develop their resilience to failure and the creative process is protected. Summary https://www.slideshare.net/iwmw/collective-genius-how-to-nurture-a-sustainable-creative-culture/ https://youtu.be/We4gJObcogk

2.30 PM

Deceptively Simple – Designing a Voice Experience for an Audience that is Still Learning to Speak

by Paul Jackson 

Designing a voice experience for an audience that is still learning to speak. That was the unique challenge faced by the Voice + AI team at the BBC. Over the past year I've lead the design of a voice experience that aims to be immersive and engaging, yet simple enough for a three year old to use. The final result – the BBC Kids Skill – hides a wealth of complex design decisions behind a child friendly exterior. Paul Jackson will share how the BBC approached this unique challenge, why they chose to focus on this audience and what they learned about designing for voice in the process. Paul will explore the unique considerations that designing a voice experience demands and demonstrate the solutions that the BBC employed to provide a usable experience. Summary https://www.slideshare.net/iwmw/deceptively-simple-designing-a-voice-experience-for-an-audience-that-is-still-learning-to-speak/ https://youtu.be/zCU75_vq0Sg

3.00 PM

Your Big Digital Transformation Project Has Been Approved, Now What?

by Ayala Gordon 

You got your big digital transformation project approved. The vision is bold, executives’ expectations are high, all eyes on you. Now what? We don’t talk enough about what happens after project sign off, how to help our teams when they deliver the change, and what can we do to engage and manage stakeholders’ expectations better. Ayala Gordon will be sharing lessons learned from working at the University of Southampton, and other organisations, over the past years. She will be helping participants develop the skills to bring about change in a complex world and also how to keep resilience and focus once the project has been approved. Summary https://www.slideshare.net/iwmw/your-big-digital-transformation-project-has-been-approved-now-what/ https://youtu.be/h3MjquFm6Dk

3.30 PM

Coffee break

The first coffee break will take place from 15.30-16.00 in the Dreadnought Building. During the coffee break delegates will have an opportunity to visit the exhibition and chat with the event sponsors.

4.00 PM

IWMW is A-Changin’!

Claire Gibbons, IWMW 2019 co-chair will summarise some of the developments to the IWMW 2019 event and chair the second session on "IWMW is A-Changin’!".
Summary
  • Session Title: IWMW is A-Changin’!
  • Type: Plenary featuring brief introduction and 4 short talks
  • Session chair: Claire Gibbons
  • Date and time: 16.00-16.05, Tuesday 25 June 2019

4 PM

Welcome … and What’s New

by Claire Gibbons 

Claire Gibbons will introduce delegates to some of the new aspects to the IWMW 2019 event. Summary
  • Title: Welcome ... and What’s New
  • Type: Plenary
  • Hashtag: P0 (part 2)
  • Speaker: Claire Gibbons, IWMW 2019 co-chair
  • Date and time: 13.45-14.00, Wednesday 25 June 2019
  • Twitter archive: #P0 tweets hosted on Wakelet.
  • Slides: Slides are hosted on Slideshare.
https://www.slideshare.net/iwmw/iwmw-2019-welcome-and-whats-new/

4.05 PM

No, You Don’t Need a Website!

by Gareth Edwards 

University websites form a key part of an institution’s digital presence. For that reason, it can sometimes be tricky persuading people that they don’t need to be on it (or have a ‘new’ one of their own). In this talk, we look at some of the reasons why not everything has to be on your site, and the techniques you can use to help people understand that. Summary https://www.slideshare.net/iwmw/no-you-dont-need-a-website https://youtu.be/3cqVPvmnoEY

4.35 PM

Short Talks

In a series of short talks, lasting for ~12 minutes, a number of speakers summarise topics of particular interest to them which they'd like to share with their colleagues. The following short talks have been confirmed: Summary

5.30PM

Free Time

Delegates have free time from 17.30 to 19.00 during which they can check in to their accommodation

7.00 PM

Barbecue

A barbecue will be held on the first evening of the IWMW 2019 event.
Day 226 June 2019

9.00 AM

Institutional Perspectives on Changing Times

Kat Husbands, University of Glasgow will chair the session on "Institutional Perspectives on Changing Times".
Summary
  • Session title: Institutional Perspectives on Changing Times
  • Session type: Plenaries with 3 talks
  • Session chair: Kat Husbands
  • Date and time: 09.00-10.30, Wednesday 26 June 2019

9.02 AM

What we Learnt from Rebuilding the University of Derby Website in 10 Months

by Nick Buckingham  , Peter Briers  , Rob Fowles  ,

The talk will open by setting the scene at the start of project in September 2017; where we were as an organization, briefly how we got there and what the state of our web estate was. The presentation team will then share lessons learnt during the project. These will cover a range of topics from governance, to ways of working and operational delivery. We will look at how accessibility has been a major focus, and how two SiteMorse #1 spots were achieved. Summary https://www.slideshare.net/iwmw/what-we-learnt-from-rebuilding-the-university-of-derby-website-in-10-months https://youtu.be/tfECZ-GCRv4

9.30 AM

Connecting Your Content: How to Save Time and Improve Content Quality through Structured Content and Taxonomy

by Pamela Agar 

The concepts of structured content, taxonomy and ‘create once, publish everywhere’ are common themes in content strategy. The promise of saving your time and improving your content quality by removing duplication, providing relevant user journeys and enabling omni-platform publishing is enticing. But how do you turn the theories into practice when you are working in complex institutions, with devolved publishing models and an overwhelming amount of content? In this talk, we will share case studies from the Francis Crick Institute, Imperial College London and St George’s, University of London to see real examples of connected content in action. And we’ll have a look under the bonnet to see how they work. Together, we’ll consider:
  • Techniques to identify and prioritise opportunities to connect your content so you can reuse it across your site for a range of purposes
  • How structuring your content in your CMS is vital for facilitating content connections and ensuring your site is future-ready
  • Examples of how introducing manageable taxonomies can save you time and ensure your users see content that’s more relevant and appropriate
Summary
  • Title: Connecting Your Content: How to Save Time and Improve Content Quality through Structured Content and Taxonomy
  • Type: Plenary
  • Hashtag: #P6
  • Speaker: Pamela Agar, St Georges, University of London
  • Date and time: 09.30-10.00, Wednesday 26 June 2019
  • Twitter archive: #P6 tweets hosted on Wakelet
  • Twitter thread: Tweets posted by @iwmwlive
  • Slides: Slides are hosted on Slideshare
  • Videos: Video recording of the talk is hosted on YouTube
https://www.slideshare.net/iwmw/connecting-your-content-how-to-save-time-and-improve-content-quality-through-structured-content-and-taxonomy-151920898 https://youtu.be/zRC7OEsw-ww

10.00 AM

Lightning Talks

by Charlotte Brewer  , Willow Colios  ,

Got something you’d like to say? Perhaps a gripe or a success. Or something you’d like to share with others? If you can keep it to 4 minutes (or even shorter) you have the opportunity to give a lightning talk! We’re particularly keen on encouraging people who haven’t spoken at IWMW before, or maybe haven’t even been to IWMW before, to share their experiences, thoughts and ideas with the, very encouraging, IWMW audience in a fast-paced but informal style. No slides, no gimmicks, just your story in four minutes or less. Please contact one of the event organisers (Claire Gibbons – who is the session chair – or Brian Kelly if you’d like to speak). Go on – give it a go! Session summary

Summary of the Lightning Talks

Speaker: Tim Prichard, Squiz Topic: Progressive Web Applications Abstract: TBC Video: Available on Youtube https://youtu.be/xo_VU17MpLQ
Speaker: Graham Bird, Cardiff University Topic: UX on a shoestring Abstract: Three practical ways to do user research and testing with no resource. Video: Available on Youtube https://youtu.be/AeTKlOs-vgs
Speaker: Charlotte Brewer, University of Bristol Topic: My accessibility journey Abstract: Accessibility is a thing - We all need to make content that is usable for everyone. This talk charts my realisation of this fact and the work I have done to spread the message. Video: Available on Youtube https://youtu.be/9W-jso6Td3k
Speaker: Lauren Tormey, University of Edinburgh Topic: Empower your younger colleagues to speak at conferences Abstract: Lauren Tormey gave a lightning call to action to managers to encourage their younger staff members to come and speak at events like IWMW. Lauren shared her own experience of facilitating a workshop at IWMW 2017 when she was 24, and how important it was to receive support from her manager in getting her to believe she had something of value to say. Video: Available on Youtube https://youtu.be/m9M5O_n1iv4
Speaker: Willow Colios, Leeds Trinity University Topic: How do you draw Yoga? Abstract: When we design websites, apps and user interfaces or make content for them, what we are really doing is trying to communicate with users. This talk look at what QuickDraw AI, a web app made with google machine learning, can teach us about how we communicate with users. As well as showcasing my terrible doodling skills, it looks at the concept of Characteristic Cues and references research on the impact of icon styles on usability. Links: Video: Available on Youtube https://youtu.be/cYvHShouhqU

10.30 AM

Coffee break

The first coffee break on Wednesday 26 June will take place from 10.30-11.00 in the Dreadnought Building. During the coffee break delegates will have an opportunity to visit the exhibition and chat with the event sponsors.

11.00 AM

A Constant in Changing Times: Users!

Rob Ryder-Richardson, University of Dundee will chair the session on "A Constant in Changing Times: Users!".
Summary
  • Session title: A Constant in Changing Times: Users!
  • Session type: Plenaries with 2 talks and a set of lightning talks
  • Session chair: Rob Ryder-Richardson
  • Date and time: 11.00-12.30, Wednesday 26 June 2019

11.02 AM

Grassroots & Guerrillas: The Beginnings of a UX Revolution

by Kat Husbands 

Since 2017 Kat Husbands and her colleagues have been working to increase the University of Glasgow's UX maturity. With minimal resources and maverick tactics, they’ve brought the user-centred approach previously only seen on the public website to key internal content and systems. Now they’re developing policy and guidelines to help spread the joy of UX even further. Hear about some of their successes and failures so far and learn how, if we ALL based our decisions on user data, we could save money, boost reputation, and make university life better for everyone. Summary https://www.slideshare.net/iwmw/grassroots-guerrillas-the-beginnings-of-a-ux-revolution https://youtu.be/vPvF_5D3L78

11.30 AM

So You Think You Know Accessibility

by Oliver Emberton 

Last September the EU changed their accessibility standards, which were last updated a decade before the first iPhone. Learn how everything you thought you knew about accessibility has changed, and what to do about it. Summary https://www.slideshare.net/iwmw/so-you-think-you-know-accessibility https://youtu.be/o3lAPaqnllk

1.30 PM

Beyond the Institution

Mike McConnell, University of Aberdeen will chair the session on "Beyond the Institution".
Summary
  • Session title: Beyond the Institution
  • Session type: Plenary talk and panel session
  • Session chair: Mike McConnell
  • Date and time: 13.30-14.45, Wednesday 26 June 2019

2.05 PM

Supporting Institutions in Changing Times

by Jill Stephens  , Gavin Colborne  , Kjell Eldor-Evans  , Mike McConnell  , Marcus Lillington  , Dan Sitner  ,

In this panel session representatives from IWMW 2019 sponsors together with others who are involved in working with and supporting higher education institutions will summarise their approaches to supporting institutions in changing times. Summary https://youtu.be/VGysL039X0E

2.50 PM

Coffee break

The afternoon coffee break on Wednesday 26 June will take place from 14.50-15.20 in the Dreadnought Building. During the coffee break delegates will have an opportunity to visit the exhibition and chat with the event sponsors.

3.30 PM

Lean Coffee

Lean Coffee is your chance to have a structured but informal chat with fellow delegates about the topics you’re most interested in. In the session, you’ll work with each other to democratically set an agenda for a group discussion. We’ll have a few different rooms divided by topics for discussion. You’ll pick a room based on a topic you’re interested in talking about. Once everyone has chosen a room, the discussion is conducted as follows:
  1. Everyone in each room thinks of a few things they would like to discuss around the topic and writes each idea on a post-it note.
  2. The group reviews each idea, working to group together similar topics, clarify any unclear post-its and de-duplicate.
  3. Everyone gets to vote on the ideas they would like to discuss most.
  4. The top prioritised item gets 5 minutes discussion.
  5. At the end of each 5 minute segment, the group votes whether to stay with the current topic or move to the next-most popular topic.
Each session has a facilitator who will ensure that the session keeps to time. Note that the session must finish promptly at 16.25 to allow time for delegates to move to the workshop sessions, which are held in the same rooms. Learn more about how Lean Coffee works on the IWMW blog

Room Information

The lean coffee sessions take place at the same time as the vendor-led and staff development sessions: Wednesday 26 June from 15.30-16.25. Delegates are free to chose to attend one of the following sessions or a vendor-led and staff development. The lean coffee sessions are held in the ground floor of the Stephen Lawrence building.
Topic Room Facilitator
LC1: Accessibility G1L001 Oliver Emberton / Brian Kelly
LC2: Transformation, change and the future G1L002 Claire Gibbons
LC3: Content G1L006 Nicola Parry
LC4: Community building and collaboration G1L007 Kat Husbands
LC5: User experience G1L009 Rob Ryder-Richardson
LC6: Ways of working G1L010 Gemma Wilks
LC7: No set topic- anything goes! G1L011 Lauren Tormey
Note that the sessions should finish on time so that delegates can move to their workshop session on time.

3.30 PM

Vendor-led and staff development sessions

In addition to the workshops which will be held from 16.30-17.30 on Wednesday 26 June 2019 a small number of vendor-led and staff development workshop sessions will be held from 15.30-16.25 on Wednesday 26 June 2019, in parallel with the Lean Coffee sessions. Note these sessions cannot be booked in advance, but delegates can choose to attend at the event. Summary
  • Title: Vendor-led and staff development sessions
  • Hashtags: #B1, #B2 and #B3
  • Facilitators: Josh Somma, Ben Pottier, Marianne Kay and Ryan Bromley.
  • Date and time: 15.30-16.25, Wednesday 26 June 2019
  • Room information:  The vendor-led and staff development sessions take place at the same time as the lean coffee sessions: Wednesday 26 June from 15.30-16.25. Delegates are free to chose to attend one of the following sessions or a lean coffee session. The sessions are held in the ground floor of the Stephen Lawrence building.
 

4.30 PM

Workshops

A series of parallel workshop sessions will be held from 16.30-17.30 on Wednesday 26 June 2019: Note a small number of vendor-led and staff development sessions will be held from 15.30-16.25 on Wednesday 26 June 2019, in parallel with the Lean Coffee sessions. Note these sessions cannot be booked in advance, but delegates can choose to attend at the event. Summary  

5.30PM

Free Time

Delegates have free time from 17.30 to 19.00 - but don't be late arriving at Greenwich Pier for the river cruise and dinner!

7.00 PM

River Cruise & Dinner

A river cruise with dinner will be held on the second evening of the IWMW 2019 event. Please meet at Greenwich Pier at 7pm for a 7.30PM departure.

1.30 PM

How to train your content- so it doesn’t slow you down…

by Alan Dargan 

On the one hand, you want to meet the expectations of your users with that enormous hero image and on the other; you want a respectable page load time. Website performance is not just a UX challenge, it’s also an accessibility requirement. Ranging from content preparation to delivery, we'll look at different strategies so you can make performance a priority while maintaining quality. Summary https://www.slideshare.net/iwmw/how-to-train-your-content-so-it-doesnt-slow-you-down https://youtu.be/PhvdrXo9rCo
Day 327 June 2019

9.00 AM

Delivering Digital

Lauren Tormey, University of Edinburgh will chair the session on "Delivering Digital". Note this session will begin with announcements.
Summary
  • Session title: Delivering Digital
  • Session type: Plenaries with 3 talks
  • Session chair: Lauren Tormey
  • Date and time: 09.00-10.45, Thursday 27 June 2019

9.15 AM

Static Site Generators – Developing Websites in Low-resource Condition

by Paul Walk 

Despite the prominence of Content Management Systems such as Wordpress, a relatively new approach to developing websites is growing in popularity - the "static site generator". Static site generators reduce the technology needed to build, deploy and manage a website down to a very low level, making them suitable for use in 'low resource conditions', where a CMS (which is expensive to maintain, even if free to own) is not viable. These tools work with simple text files and templates to produce 'static' HTML webpages which can be served from any standard web server. As such, websites managed with these tools are very future-proof, and may be easily preserved or migrated to other platforms. Static site generators are normally used in conjunction with Git - providing a free version control system (indeed the world's most commonly used static site generator is Jekyll - popularised by GitHub which uses it to power GitHub Pages), and leverage the growing popularity of and support for Markdown, a very simple but effective markup language. While static site generators may not be suitable for so-called 'enterprise' websites which require such features as complex user-management, they are a viable choice for websites where the number of contributors is likely to be smaller. This presentation will introduce static site generators, briefly explaining how they work and discussing their advantages and disadvantages. The presentation will then go onto to describe how the website of the Dublin Core Metadata Initiative (DCMI) has been converted to use a particular static site generator called Hugo. The DCMI website has been in continuous development for more than 20 years, so the challenges were numerous! The presentation will conclude by making the case for considering static site generators as a solution where it makes sense to avoid the complexities of deploying and managing a CMS. Summary https://www.slideshare.net/iwmw/static-site-generators-developing-websites-in-lowresource-condition https://youtu.be/w4e1WxXg5Ts

9.45 AM

Developing Communities of Practice

by Anna Radley 

How can continuous professional development support you to meet the challenges of living in a VUCA world? This talk will look at the alternatives to traditional learning and focus on developing your communities of practice on an individual and institutional level. Case studies will be used to showcase how communities of practice can successfully operate in practice. Summary
  • Title: Developing Communities of Practice
  • Type: Plenary
  • Hashtag: #P12
  • Speaker: Anna Radley, University of Greenwich
  • Date and time: 09.45-10.15, Thursday 27 June 2019
  • Twitter archive: #P12 tweets hosted on Wakelet
  • Twitter thread: Tweets posted by @iwmwlive

10.15 AM

Ask Us Anything!

by Claire Tunmore  , Keith McDonald  , Gareth Edwards  ,

In this innovative feature of the IWMW 2019 event the audience is invited to ask members of the University of Greenwich digital teams how they would respond to difficult challenges the audience has encountered. Think "Gardeners' Question Time" - but with a digital slant! Summary https://youtu.be/11o81oRz1QU

10.45 AM

Coffee break

The final coffee break on Thursday 27 June will take place from 10.45-11.15 in the Dreadnought Building. During the coffee break delegates will have an opportunity to visit the exhibition and chat with the event sponsors.

11.15 AM

Strategic Thinking

Andrew Millar, University of Dundee will chair the session on "Strategic Thinking".
Summary
  • Session title: Delivering Digital
  • Type: Plenaries with 2 talks
  • Session chair: Andrew Millar
  • Date and time: 11.15-12.15, Thursday 27 June 2019

11.17 AM

How to Turn a Web Strategy into Web Services

by Jonathan Trout 

The theme of changing times is more prevalent than ever at the University of Edinburgh. A recent audit revealed more than 1,500 websites which are using technologies and standards inconsistently, offering confusing user journeys to most audiences. To address the need to streamline approaches over its various web and digital channels, a University web strategy and governance model was developed, putting focus on engagement with the wider institution, collaborative working and enabling communities of practice. The delivery of this strategy was just an initial step on a longer journey to review and re-launch the set of central web services University-wide. These are aimed to offer the standards, guidance, support, consultancy, platforms and technology for the University of Edinburgh to deliver its web presence and fulfil its business and user objectives. Summary https://www.slideshare.net/iwmw/how-to-turn-a-web-strategy-into-web-services https://youtu.be/ui8Robi8J40

11.45 AM

Looking to the Future

by Claire Gibbons  , Brian Kelly  ,

Brian Kelly and Claire Gibbons, the IWMW 2019 co-chairs will give some thoughts on the future, post-IWMW 2019.
Summary
  • Title: Looking to the Future
  • Type: Plenary
  • Hashtag: #P14
  • Speakers: Brian Kelly and Claire Gibbons, IWMW 2019 co-chairs
  • Date and time: 11.00-11.30, Thursday 27 June 2019

11.45 AM

Closing

by Claire Gibbons  , Brian Kelly  ,

Brian Kelly and Claire Gibbons will host the final session at the IWMW 2019 event. Summary https://www.slideshare.net/iwmw/looking-to-the-future-151970832 https://youtu.be/SuEu313OVQM

12.15 PM

Finish

The IWMW 2019 event officially finishes.
short-talk

4.35 PM

Web 101

by Chris Gutteridge 

We all use the web everyday, but few of us can claim to understand how it actually works. Christopher Gutteridge gives a tour of the technologies which comprise the web. It won't make you expert but you'll have clearer idea of what goes on "under the hood", and the different "layers" that comprise the Web. Summary https://www.slideshare.net/iwmw/web-101-151734342 https://youtu.be/nkHdmcLypEE

5.05 PM

Putting All Your Eggs in One Basket

by Peter Edwards 

This talk considers the choice of WordPress as a content management platform and how this can reduce technical debt and provide a reasonably stable platform for web content in a rapidly changing content management ecosystem. WordPress is the most widely used CMS in the world, powering over 25% of websites with almost a 60% market share of traffic. It has interoperability features such as import/export in multiple formats, a mature API and command line tools, making it easy to migrate content to and from different platforms. During the past 9 years Peter Edwards has been involved in over 200 content migrations of websites from various platforms and systems to WordPress, which now hosts over 500 websites at the University of Leeds. In this talk Peter Edwards will outline why WordPress is a good choice, and the strategies we use to make it a manageable platform at scale. He will talk about some of the more complex migration tasks he has undertaken, and our experience of different hosting providers we have used for the service. Summary https://www.slideshare.net/iwmw/putting-all-your-eggs-in-one-basket/ https://youtu.be/g42Edbl0CUo

5.15 PM

The State of Web Content Management 2019

by Marianne Kay 

Choosing the right Web Content Management System is like ‘War and Peace’ – it’s a long process, it features way too many characters and keeping track of the names can be a challenge! In this short talk about the State of Web Content Management in 2019 we will cover:
  • Today’s Web Content Management market leaders;
  • Industry analysts: Gartner Magic Quadrant, Forrester Wave, Real Story Group;
  • Service providers: digital agencies, system integrators, full-service marketing agencies;
  • The changing pricing model in Web CMS industry;
  • New trends in global and multi-lingual content;
  • Headless CMS;
  • Technology procurement tips: ways to make RFPs, vendor demos and scoring matrix work in your favour.
Summary https://www.slideshare.net/iwmw/the-state-of-web-content-management-2019-151612038 https://youtu.be/3n3v5I3iB70

4.50 PM

Tales of Overcoming Bad Data, Well-Meaning Bosses and Users’ Barefaced Lies

by Chris Lockhart 

Tall stories about our users often go unchallenged. What happens when you do stop to ask where these tales came from? I’ll share my experiences of exposing biases lurking in knowledge about our university’s web users as we launched our Agile web presence transformation. Summary https://www.slideshare.net/iwmw/tales-of-overcoming-bad-data-wellmeaning-bosses-and-users-barefaced-lies https://youtu.be/Z3cD73xDbkQ
vendor-led

3.30 PM

Beyond Search: How to Realise the Value of Your Data

by Ben Pottier  , Josh Somma  ,

By indexing your data silos and providing a single common interface, search engines have been able to provide value to the organisation for decades. However, by representing all data as 'documents,' traditional search can only go so far. Increasingly, search engines are identifying the entities that exist within our data and the implicit relationships they share. The technology powering these new features are graph databases. In this session, you will receive an overview of what graph is, how it can leverage existing search technology as a spring board, and more importantly: how your organisation can construct its own graph to gain value.
Summary
  • Title: Beyond Search: How to Realise the Value of Your Data
  • Type: Workshop
  • Hashtag: #B1
  • Facilitator: Josh Somma, Squiz and Ben Pottier, Funnelback
  • Date and time: 15.30-16.25, Wednesday 26 June 2019

3.30 PM

All the pieces matter – getting started with structured content

by Ryan Bromley 

Universities are under pressure to provide increasingly richer digital experiences. Your teams are being asked to create and deliver content to a seemingly endless list of channels and devices. But, duplicating content across different systems invites inconsistency, can dilute branding, and is a governance headache. Many organisations are looking to break their content down into small chunks and store it in a way that makes it easy to reuse. Structured content allows you to create content once and publish it everywhere. It ensures your content is ready for the next big device or platform, now. Join this workshop to learn:
  • What structured content is and how it can play an essential part in your digital transformation
  • How to plan your move from traditional WYSIWYG pages to structured content – and what to do before you even touch a CMS
  • Who you should involve and how to get your colleagues on board with your project
Summary
  • Title: All the pieces matter – getting started with structured content
  • Type: Workshop
  • Hashtag: #B3
  • Facilitator: Ryan Bromley, Zengenti
  • Date and time: 15.30-16.25, Wednesday 26 June 2019
workshop

3.30 PM

Happiness for leaders: positive psychology and science of well-being

by Marianne Kay 

What is happiness? What does arbejdsglæde mean? Why is imposter syndrome so prevalent in higher education? How do we respond to life’s major setbacks and disappointments? How can we positively influence our own happiness, happiness of our colleagues, customers and the wider community? During this workshop, you will:
  • Gain insights into the science of well-being: common misconceptions about happiness, biases that cause us to mispredict our feelings and things that truly make us happy;
  • Find out how happiness at work impacts business results;
  • Connect with like-minded professionals who share your interest for boosting happiness and understand the unique challenges of higher education;
  • Apply practical strategies and start building healthy habits on the day.
This workshop is based on the course The Science of Well-Being taught by Professor Laurie Santos at Yale University, and books Stumbling on Happiness by Dan Gilbert and Leading With Happiness by Alexander Kjerulf. If you’re planning to attend this workshop, please consider completing The Authentic Happiness Inventory Questionnaire in advance of the session. The time to be happy is now. Summary
  • Title: Happiness for leaders: positive psychology and science of well-being
  • Type: Workshop
  • Hashtag: #B2
  • Facilitator: Marianne Kay, University of Leeds
  • Date and time: 15.30-16.25, Wednesday 26 June 2019
  • Slides: Slides are hosted on Slideshare.
https://www.slideshare.net/iwmw/happiness-for-leaders-positive-psychology-and-science-of-wellbeing

4.30 PM

Your Digital Activities Need a Governance Framework, Yesterday

by Claire Gibbons 

To keep up with these changing times institutions are undertaking large-scale transformation projects to enhance the user experience, streamline their digital activities, create amazing content, and rationalise their digital channels. Projects are completed, everything is fabulous and shiny – but within a few months, weeks, days things start to descend into chaos. Come along and find out what a Digital Governance Framework is, why you needed one yesterday, and how to get the ball rolling in your organisation. We’ll explore how small wins, policies, procedures, guidelines and standards just might navigate you through the chaos of keeping up with these changing times. Claire is the co-chair of IWMW 2019 and a consultant with a major passion for higher education and all things digital within it. Having worked at a UK HEI for over 19 years, and with several other universities since, Claire understands the pain points, and the potential, around digital, and recognises that whilst all Universities are different, they’re not really.
Summary
  • Title: Your Digital Activities Need a Governance Framework, Yesterday
  • Type: Workshop
  • Hashtag: #A4
  • Facilitator: Claire Gibbons
  • Date and time: 16.30-17.30, Wednesday 26 June 2019

4.30 PM

Design Sprints and Customer Journey Mapping

Most organisations know what their biggest challenges are. Although, if you ask around, you may find that everyone has a slightly different interpretation of them. And without a shared understanding of a problem, it’s really hard to get to a solution. That’s where the Design Sprint can help. It aims to bring people together to fully understand a problem and generate design ideas as possible solutions. A prototype is then built based on the chosen solution. This is tested with real users, generating feedback at a very early stage – saving you and your organisation time, effort and money. In this fast-but-fun workshop you will:
  • think about users with customer journey mapping
  • think about content using content modelling and priority guides
  • get creative with ‘Crazy 8’ sketching
  • have your say using sticky dot voting
  • learn about prototyping, user testing, and more!
The co-facilitators of the workshop have run dozens of Design Sprints with staff and students at the University of Dundee. They have fine-tuned the process to work for Higher Education.
Summary
  • Title: Design Sprints and Customer Journey Mapping
  • Type: Workshop
  • Hashtag: #A5
  • Date and time: 16.30-17.30, Wednesday 26 June 2019

4.30 PM

Preservation and Deletion of Websites

by Chris Gutteridge 

Nothing lasts for ever. Too often websites last beyond their useful lifespan, or are shut off, hacked or fail when the content should have become part of the "academic record". In this session we will look at how we can know when a website is at the end of it's functional life. How do we decide if it should be prepared for preservation or doomed to destruction? How do we make those changes in an affordable but professional way? What about GDPR? What information do we need to record at each stage of the life of a website, or at least what do we wish we had recorded back in the day? This session will begin with Christopher Gutteridge giving an overview on his work investigating these issues for the University of Southampton, followed by a group discussion about good practice in managing the entire lifecycle of all university websites.
Summary
  • Title: Preservation and Deletion of Websites
  • Type: Workshop
  • Hashtag: #A6
  • Facilitator: Chris Gutteridge, University of Southampton
  • Date and time: 16.30-17.30, Wednesday 26 June 2019

4.30 PM

Is Your Data Lying to You?

by Nick Buckingham 

Many organisations use data from Google Analytics to inform critical business decisions that we make. But is that data accurate and can we really take what it is telling us at face value? Google Analytics is a very useful tool but before we use this data to provide actionable insights, it is our responsibility to ensure the data is collected properly and accurately. There are a number of common mistakes that we see again and again. This workshop will give you a troubleshooting guide to get started and make sure your analytics platform is providing you with data you can trust and use.
Summary
  • Title: Is Your Data Lying to You?
  • Type: Workshop
  • Hashtag: A8
  • Facilitator: Nick Buckingham, Deeson
  • Date and time: 16.30-17.30, Wednesday 26 June 2019

4.30 PM

Future-proofing Your Content: Brexit and Beyond

by Anna Surrichio  , Dan Sitner  ,

The evolution of digital marketing has led to more content being produced than ever before. Consumers are being blitzed with content across online channels. In this world, brands that form more meaningful connections with people will prosper. It’s no longer enough to produce services or products that work. Brands need to know why people care and deploy a consistent content message across the user journey. To deliver a truly integrated customer experience and produce great content, marketing and web teams need to work together and have a clear strategy. Join the experts at Siteimprove to learn:
  • Why integrated marketing is key to organizational efficiency
  • What trends to watch out for in 2019
  • How to build a content strategy with owned media (SEO) in mind
Summary
  • Title: Future-proofing Your Content: Brexit and Beyond
  • Type: Workshop
  • Hashtag: #A9
  • Facilitator: Dan Sitner and Anna Surrichio, Siteimprove
  • Date and time: 16.30-17.30, Wednesday 26 June 2019

4.30 PM

The Methodology Behind a Digital Transformation Project

by Daniel Colleta  , Graham Arrowsmith  , Andrew Millar  , Adam Fowles  , Hugh James  ,

Using the case study of an ongoing digital transformation project for the University of Dundee, this workshop will break down the key tools, processes and methodology used to promote a 'one team approach' between three collaborative organisations. The workshop highlights will include:
  • Project scope
  • Distributed teams
  • Technologies
  • Successes so far
  • Expectations for the future
  • Key Learnings
Summary

4.30 PM

Curating Digital Quality Across all 100 UK Universities

by Gavin Colborne 

Universities - A NEW Content Universe. Join Little Forest's Gavin Colborne, in a deep-dive examination on the key features and latest trends in Content Governance for Universities. Looking at the top 100 UK Universities and discussing how to stay relevant and even more importantly compliant in 2019. The unique Little Forest Web Governance index helps Universities to benchmark their performance with the other leading institutions. From Accessibility & SEO to Privacy & Security Little Forest will focus on points which Universities must target in their content strategy. Universities have some of the largest web estates but it shouldn't be so complicated to manage. Little Forest also explore ways to eliminate the need for spreadsheets detailing; sites, site owners, CMS platforms, by creating a single web registry.
Summary
  • Title: Curating Digital Quality Across all 100 UK Universities
  • Type: Workshop
  • Hashtag: #A10
  • Facilitator: Gavin Colborne, Little Forest
  • Date and time: 16.30-17.30, Wednesday 26 June 2019

4.30 PM

Cascading Style Guides: Finding Evidence For Editorial Best Practice

by Lauren Tormey 

As digital practitioners, we’re often responsible for maintaining and/or abiding by our institution’s editorial and style guidelines. But do our guidelines reflect what’s actually best for our users? Sarah Richards and her team at Content Design London have been looking into a creating a universal style guide that’s evidence-based, aimed at promoting best practice in accessibility and usability. As a sector, editorial and style guidelines in HE should reflect the same – we should be presenting content in a way that’s best received by our audiences. In this workshop, we’ll first discuss a selection of editorial and style elements, what we do at our own institutions and any reasoning behind why we use a particular style. We’ll then work together to research and evaluate what styles are best for our users.
Summary
  • Title: Cascading Style Guides: Finding Evidence For Editorial Best Practice
  • Type: Workshop
  • Hashtag: #A3
  • Facilitator: Lauren Tormey, University of Edinburgh
  • Date and time: 16.30-17.30, Wednesday 26 June 2019

4.30 PM

Trying to Understand Higher Education Digital Ecosystems

by Paul Bradley 

Higher education institutions have embraced digital content in all its manifestations creating complex digital ecosystems of websites, social media networks and other third-party content resources. It can be hard to understand the scope and scale of these ecosystems. In our talk we will map out the complexity of and parse the structure and content of a large higher education digital ecosystem. The session will identify the key elements of these ecosystems, categorise some of the associated risks and offer solutions for managing such complex systems.
Summary
  • Title: Trying to Understand Higher Education Digital Ecosystems
  • Type: Workshop
  • Hashtag: #A7
  • Facilitator: Paul Bradley, eQAfy
  • Date and time: 16.30-17.30, Wednesday 26 June 2019