The Office for National Statistics website was called “the world’s worst website” in a best-selling book, a “national embarrassment” in the Financial Times and was the subject of a Parliamentary hearing in to why it was bad. The talk will cover how taking a militantly user-centric approach allowed us to design, build and launch a new website that users love rather than one that “makes me want to cry“.
Resources:
- A video recording of the talk is available on Youtube and embedded below.
Video:
- Title: When your website is a ‘national embarrassment’ the only way is up
- Type: Plenary
- Hashtag: #P13
- Speaker: Matt Jukes
- Date and time: 11.15-12.00 on Thursday 23 June 2016
