User Testing – A Toolkit

In time of great changes for universities where the content provided on external facing websites is scrutinised by external agencies, and new policies make institutions accountable for the information they provide, it is important to find a way to check that that information is correct and accessible to real website users.

In this workshop, I will run a user testing session, showing participants all stages of the process, from preparation to completion, and presenting them with what I have done at the University of Birmingham to set up effective and ‘cheap’ user testing sessions. I will also provide participants with the documentation I have been using at every stage of the process.

Participants will take part directly in the process and will also be able to ask questions and clarifications during the workshop.

This workshop is aimed to provide participants with a clear understanding of the practicality of running user testing sessions, showing them that everyone can run such sessions in their institution.


  • Title: User Testing – A Toolkit
  • Type: Workshop session which lasts for 90 minutes
  • Hashtag: #A1
  • Facilitator: Alberto Guglielmi, University of Birmingham
  • Date and time: 16.00-17.30 on Tuesday 11 July 2017