Abstract
Sheffield University are doing a major upgrade (replacing) their CMS, this talk will be sharing that experience, and talking about how we’ve managed the process.
The broad themes will be:
- Designing a user experience
- Catering for the majority
- User requirements, not user requests
- How much flexibility is too much flexibility
- Selling CMS to your users for the second time
- Support and training
- Making the web team visible
- Getting your users on your side
- How to deal with the troublemakers
Resources
The slides are available on the Slideshare repository and embedded below.
A video of the session is available on the Vimeo video sharing service.
An experimental service called ITitle developed by Martin Hawksey, RSC Scotland North and East which provides a video of the talk with Twitter captioning is available and is embedded below.