Abstract
Meeting the expectations of many and serving the needs of all is a tough call. How does an institutional Web site become a dynamic fusion of big picture priorities, devolved participation of stakeholders and positive PR? This interactive session will focus on practical techniques for redeveloping a Web site and keeping the users on your side.
At Royal Holloway, University of London, our Web team philosophy is about building confidence through shared aims, supportive management and developing in-house skills. Our focus is on promoting a vision of the Web that is user-friendly and based on user needs, coordinating online services to enhance internal and external interaction. We’ve learnt from good and bad experiences and are willing to share them … are you?