Abstract
Quality and reliability are two of the most critical aspects of any Web site. Yet there are so many problem areas for Web site builders to stumble on from human error in page creation to browser consideration and accessibility issues. Ensuring that these concerns are addressed takes time and effort. This workshop will discuss Quality Assurance procedures for Web sites. Participants will be asked to consider what can go wrong on their Web site, why exactly things are going wrong, how Web site owners can find out when things go wrong and finally what can be done when things have gone wrong. In this session we will consider how you can integrate important QA aspects, like testing, into your current evaluation procedures and in doing so significantly improve your Web site, its infrastructure and content.