Abstract
One of the most effective uses of web technology for reducing costs and increasing efficiency is the development of so called ‘self service’ systems. For these to succeed the use of such systems must be immediately obvious to the user; they must be self-evident. This presentation will explore the reasons for developing such applications, the infrastructure on which such applications depend and the design concepts which foster their creation and effective deployment. I will also explore some of the issues which this type of development creates and what the future might hold, as self evident becomes common place.
Resources
See slides hosted on Slideshare.