Abstract
This session presents an overview of techniques used to build an understanding what user want from the systems you are building. Users can give you insight into the types of functionality, content, site structure and interface design. An overview of requirements gathering techniques will be presented. Including tips on one-to-one interviewing, observation of current practices, facilitating focus groups and developing questionaires.
Learning Outcomes:
By the end of the session participants will:
- Have gained an understanding of several techniques used for gathering end-user requirements.
- Have explored how to conduct data gathering exercises and how to analyse and make use of the data.
- Have considered the role your end-users can play in systems development.