Abstract
Why is it that so many web projects within public institutions are delivered late and fail to stay within budget? In this session we discuss the challenges faced by institutional Web site managers and look at specific techniques to address issues such as design by committee, scope creep and internal politics.Learning Objectives:At the end of the session attendees should be able to use stakeholder interviews to defuse internal politics resolve conflicts over homepage and IA real estate focus stakeholders on user needs rather than personal preference assemble adequate background material to support your development approach.