Jill Stephens

Account Director at UK Live Chat Software provider Click4Assistance, Jill Stephens is a customer experience evangelist. Working for more than 20 years with public and private organisations, Jill is driven by a dedication to improving online experience, helping universities to successfully converse, monitor and engage with potential and existing students.

With a talent for assessment of performance metrics combined with an ability to see the bigger picture, Jill has helped UK universities improve recruitment and transform anonymous website visitors into tangible student leads.

Further information


Jill took part in the panel session on “Supporting Institutions in Changing Times“.