Measuring the Impact of a CMS Implementation [A7]


The impact and performance of a CMS implementation is traditionally measured against internally agreed objectives and key performance indicators. But how does your CMS implementation stack up against other implementations and what might this tell us about the relative in/effectiveness of differing strategies and CMS products in achieving particular goals?
Participants will be encouraged to critically examine the metrics that might be used in order to evaluate the comparative effectiveness of CMS implementations between organisations. A case study will examine the results of a detailed analysis of the impacts of a far reaching CMS implementation at The University of Western Australia.

Learning Outcomes:

At the end of the session participants will be able to:

  • identify frequently stated goals for CMS implementations
  • identify metrics useful in comparative evaluation of CMS implementations
  • understand limitations of comparative evaluation based on these metrics
  • apply this understanding to the measurement and comparison of the relative performance and impact of CMS implementations