Abstract
Quality and reliability are the most critical aspects of any Web site, and making sure that your site retains both may take some work. This workshop will discuss Quality Assurance procedures for Web sites. Participants will be asked to consider what can go wrong on their Web site, why exactly things are going wrong, how Web site owners can find out when things go wrong and finally what can be done when things go wrong. In this session we will consider how you can integrate important QA aspects, like testing, into your current evaluation procedures and in doing so significantly improve your Web site, its infrastructure and content.